Troubleshooting VEXcode IQ Opening Slowly on Windows Computers

This article will help explain and troubleshoot issues with VEXcode taking a significant amount of time (greater than 30 seconds) to open on some Microsoft Windows computers.

When launching VEXcode, Microsoft Windows computers need to extract and decompress files in order to run VEXcode. For some users, an installed antivirus program may scan these files as they are being written, which will cause VEXcode to take significantly more time to open.

If you are experiencing that the VEXcode application is launching slowly, it is recommended that you keep the antivirus software from scanning files as they are being read/written. This article will walk you through how to exclude VEXcode from the scans.

How to exclude VEXcode folders in Windows Defender

image3.png

Open computer settings and select ‘Update & Security.’

image5.png

Select ‘Windows Security’ from the left panel.

image7.png

Select ‘Open Windows Security.’

image10.png

Select ‘Virus & threat protection.’

image2.png

Under ‘Virus & threat protection settings,’ select ‘Manage settings.’

image6.png

Under ‘Exclusions,’ select ‘Add or remove exclusions.’

image8.png

The following permission prompt will appear. Select ‘Yes.’

image1.png

Once permission has been granted, select ‘Add an exclusion.’

image4.png

Select ‘Process.’

image9.png

Type in the path for the version of VEXcode that you are using, then select ‘Add.’

VEXcode IQ

  • C:\Program Files (x86)\VEX Robotics\VEXcode IQ\VEXcode IQ.exe

Note: Paths are based on installation location and may be different if a non-default location was used during installation.

image11.png

If you are still experiencing issues with VEXcode, please use the ‘Feedback’ button. For more information, view the following articles:
Feedback for VEXcode IQ


Folder Paths to Exclude for VEXcode (for other Antivirus programs)

To resolve VEXcode opening slowly, prevent the Microsoft Windows computer’s antivirus software from scanning the following folder paths:

VEXcode IQ

  • %LocalAppData%\VEXcode IQ
  • %ProgramFiles(X86)%\VEX Robotics\VEXcode IQ
  • Any folders starting with “nw” in %LocalAppData%\Temp

For more information, help, and tips, check out the many resources at VEX Professional Development Plus

Last Updated: