Troubleshooting a Bluetooth Connection on Windows

The following article will provide guidance on how to troubleshoot a wireless connection via Bluetooth to your Windows device if you are experiencing connecting issues such as the following:

Note: bluetooth connectivity for VEXcode IQ and VEXcode V5 are only supported on iPads, Android tablets, and Fire tablets. View the VEXcode download page for more information.


Robot not appearing in the devices list

blank_empty_device_list.png

Your robot may not be appearing in the list of devices to connect to VEXcode.

Note: VEXcode 123 is shown here, but the same issue may occur when using VEXcode GO.


If you are experiencing this issue, try the following troubleshooting steps:

  • Ensure Bluetooth is enabled.

    menu_bar.png

    To ensure Bluetooth is enabled on your Windows device, first open the user menu in the bottom left.

    user_menu.png

    Select ‘Settings.'

    devices_icon.png

    Select ‘Devices’ from the list of icons.

    bluetooth_off.png

    The status will display as 'Off.' Select the toggle to enable Bluetooth.

    Note: VEX 123 / VEX GO uses 'Bluetooth Low Energy' and will not appear in the device list in the Bluetooth Preferences Window. VEX GO and VEX 123 are devices that are connected via the Chrome Browser.

    bluetooth_on.png

    The toggle will show blue when Bluetooth is enabled.

  • Turn Bluetooth off then back on.

    bluetooth_off.png

    Navigate to the Bluetooth settings using the steps in the ‘Ensure Bluetooth is enabled’ section of this article. Select the toggle to disable Bluetooth.

    bluetooth_on.png

    Then, toggle Bluetooth back on.

  • Ensure you’re using VEXcode (123 or GO) on a supported device or browser.
    • Note: VEXcode IQ and VEXcode V5 are only supported on iPads, Android tablets, and Fire tablets. View the VEXcode download page for more information.
  • Ensure your robot’s firmware is up to date (123, GO).

  • Power cycle your robot and the device.

  • If none of the above troubleshooting techniques work, please leave feedback in VEXcode (123, GO), or contact VEX support at support@vex.com.

Robot is appearing in the devices list, but is not connecting, or having difficulty staying connected to the Windows device

blank_device_list_w_123.png

Your robot may be appearing in the list of devices to connect to VEXcode, but is not connecting, or having difficulty staying connected.

Note: VEXcode 123 is shown here, but the same issue may occur when using VEXcode GO.

If you are experiencing this issue, try the following troubleshooting steps:

  • Ensure your robot is close enough to the device. Bluetooth range is approximately 30 feet.

  • Turn Bluetooth off then back on.

    bluetooth_off.png

    Navigate to the Bluetooth settings using the steps in the ‘Ensure Bluetooth is enabled’ section of this article. Toggle Bluetooth off.

    bluetooth_on.png

    Then, toggle bluetooth back on.

  • Power cycle your robot and the device.

  • If none of the above troubleshooting techniques work, please leave feedback in VEXcode (123, GO), or contact VEX support at support@vex.com.