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  4. International Order Processes

AP Order Processes

Online Order Status

  1. Login to your vexrobotics.com account, select your name and “My Account.”
    Right hand side of the toolbar with the name section selected and the My Account option highlighted.

    If you do not have one, please feel free to register.

  2. Please make sure you have selected the “Asia Pacific - HKD” at the top right corner. Start shopping by entering the quantity you want and click “Add to Cart”
    Asia Pacific - HKD selected as the store currency on the right hand side of the toolbar.
  3. You can check out any time by clicking the blue “Proceed to Check Out” button in the cart menu on the top right corner.
    Proceed to Check Out button in the cart menu for starting checkout
  4. Fill in the shipping information and the shipping cost will be generated automatically.
    Shipping information fields for selecting an international shipping method and calculating shipping cost
  5. You might also generate quotes by selecting “Generate Quote” and entering the email address. The quotation in PDF format will be sent to you accordingly.
    Example generated quote information showing the items to order and pricing.
  6. You can pay by credit card or PayPal. Please enter the required information and click the “Place Order” button at the bottom right corner of the page.
    Payment section with fields to enter credit card information with the Place Order option in the lower right highlighted.
  7. After you have placed the order, you can always go to the “My Account” then “My Orders” tab to review the status.
    My Account menu options with My Orders highlighted.
  8. A list of your most recent orders and the current order status is shown on the right side.
  9. If your order is listed as “On-Hold,” it more than likely contains a product that is currently backordered. For the latest estimates on when we expect to restock, view the product’s respective page on the website.

Note: Order status can only be checked online for orders placed through vexrobotics.com. You can contact ap-orders@vexrobotics.com to get a status update for an order placed via email.

Note: We are unable to refund banking fees or foreign exchange differences that may result after the cancelation of an order.

Order with an Email PO

You can email a copy of your purchase order to ap-orders@vexrobotics.com. Please be sure to include the quotation if you’ve created one.

Note: VEX does not generate the PO, the school/organization internal purchasing department does and then submits it to VEX.

For more information, help, and tips, check out the many resources at VEX Professional Development Plus

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