Online Order Status

  1. Login to your vexrobotics.com account, select your name and “My Account.”
    Select your name and then my account

    If you do not have one, please feel free to register.

  2. Please make sure you have selected the “Asia Pacific - HKD” at the top right corner. Start shopping by entering the quantity you want and click “Add to Cart”
    Add to Cart
  3. You can check out any time by clicking the blue “Proceed to Check Out” button in the cart menu on the top right corner.
    Proceed to checkout
  4. Fill in the shipping information and the shipping cost will be generated automatically.
    Fill in the shipping information
  5. You might also generate quotes by selecting “Generate Quote” and entering the email address. The quotation in PDF format will be sent to you accordingly.
    Generate quote
  6. You can pay by credit card or PayPal. Please enter the required information and click the “Place Order” button at the bottom right corner of the page.
    Select place order button
  7. After you have placed the order, you can always go to the “My Account” then “My Orders” tab to review the status.
    Select My Account and them My orders tab
  8. A list of your most recent orders and the current order status is shown on the right side.
  9. If your order is listed as “On-Hold,” it more than likely contains a product that is currently backordered. For the latest estimates on when we expect to restock, view the product’s respective page on the website.

Note: Order status can only be checked online for orders placed through vexrobotics.com. You can contact ap-orders@vexrobotics.com to get a status update for an order placed via email.


Order with an Email PO

You can email a copy of your purchase order to ap-orders@vexrobotics.com. Please be sure to include the quotation if you’ve created one.

Note: VEX does not generate the PO, the school/organization internal purchasing department does and then submits it to VEX.