Online Order Status
- Login to your vexrobotics.com account, select your name and “My Account.”
- Select the “My Orders” tab.
- A list of your most recent orders and the current order status is shown on the right side.
- If your order is listed as “On-Hold,” it more than likely contains a product that is currently backordered. For the latest estimates on when we expect to restock, view the product’s respective page on the website.
Note: Order status can only be checked online for orders placed through vexrobotics.com. Canadian customers can contact casales@vexrobotics.com or call 905-492-2099 to get a status update for an order placed via phone or email.
Quotes
Generating a quote is a useful way to calculate how much an order will cost before placing it and to create an official document to provide to your bursar when requesting a purchase order.
This section will cover the following:
- Where to generate a quote in the shopping cart
- The Checkout Process
- Information after a quote is generated
Where to Generate a Quote in the Shopping Cart
- Login to your vexrobotics.com account
- Place the required items in a shopping cart
- Click on the shopping cart icon and then the blue Proceed to Checkout button
- Complete your address and choose the required shipping method, then click Next
- Click the Generate Quote radio button. Add a purchase order number if desired and click Generate Quote
- The quote will then be emailed to you and will include a PDF attachment
To Checkout a Quote
- Log in to vexrobotics.com and choose My Account
- From the dashboard on the left, click My Quotes
- Click Order on the quote that you wish to checkout
- Click Proceed to Checkout to complete the checkout process by Credit Card, PayPal or Purchase Order. If choosing Purchase Order, you will need to upload a copy of your official Purchase Order document in PDF
- Please note that only invoice accounts with credit facilities will be able to pay using a Purchase Order. If your account does not show this option but you would like to discuss ordering using POs, please contact casales@vexrobotics.com or call 905-492-2099
- Finally click Place Order
Purchase Orders
When ordering online with VEX Robotics, you have the option to pay by Card, PayPal or Purchase Order.
This section will cover the following:
- Order with an Online PO
- The Checkout Process
- Order with an Email PO
Please note that only invoice accounts with credit facilities will be able to pay using a Purchase Order. If your account does not show this option but you would like to discuss ordering using POs, please contact casales@vexrobotics.com or call 905-492-2099
Order with an Online PO
- Login to your vexrobotics.com account
- Place the required items in a shopping cart
- Click on the shopping cart icon and then the blue Proceed to Checkout button
- Complete your address and choose the required shipping method, then click Next
- Click the Purchase Order radio button to select PO payment method
- Complete the purchase order number in the required field
- Upload a PDF copy of your official purchase order using the Upload button
- Click Place Order to complete the order
Order with an Email PO
If you are a Canadian customer, you can email a copy of your purchase order to casales@vexrobotics.com Please be sure to include your quote number if you’ve created one.
Note: VEX does not generate the PO, the school/organisation internal purchasing department does and then submits it to VEX.
You can send a blanket Purchase Order or a Purchase Order that references a quote. Canadian customers customers can send the quote number to casales@vexrobotics.com at the time of the Purchase Order, and ensure that the Purchase Order does one of the following:
- Includes an estimated shipping cost, or adds an estimated 15% of the order as Shipping.
- Specifies that the shipping costs can be added by VEX Robotics to the total amount listed on the Purchase Order.
Note: Without one of these options, VEX cannot process the PO. VEX will inquire more information before the order can be processed.
