Online Order Status

  1. Login to your vexrobotics.com account, select your name and “My Account.”

    login

  2. Select the “My Orders” tab.

    order tab

  3. A list of your most recent orders and the current order status is shown on the right side.

    Order_Status.png

  4. If your order is listed as “On-Hold,” it more than likely contains a product that is currently backordered. For the latest estimates on when we expect to restock, view the product’s respective page on the website.

Note: Order status can only be checked online for orders placed through vexrobotics.com. Canadian customers can contact casales@vexrobotics.com or call 905-492-2099 to get a status update for an order placed via phone or email.


Quotes

Generating a quote is a useful way to calculate how much an order will cost before placing it and to create an official document to provide to your bursar when requesting a purchase order.

This section will cover the following:

  • Where to generate a quote in the shopping cart
  • The Checkout Process
  • Information after a quote is generated

Where to Generate a Quote in the Shopping Cart

  • Login to your vexrobotics.com account
  • Place the required items in a shopping cart
  • Click on the shopping cart icon and then the blue Proceed to Checkout button

    proceed to checkout

  • Complete your address and choose the required shipping method, then click Next

    Shipping

  • Click the Generate Quote radio button. Add a purchase order number if desired and click Generate Quote

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  • The quote will then be emailed to you and will include a PDF attachment

To Checkout a Quote

  • Log in to vexrobotics.com and choose My Account
  • From the dashboard on the left, click My Quotes
  • Click Order on the quote that you wish to checkout

    checkout quote

  • Click Proceed to Checkout to complete the checkout process by Credit Card, PayPal or Purchase Order. If choosing Purchase Order, you will need to upload a copy of your official Purchase Order document in PDF
    • Please note that only invoice accounts with credit facilities will be able to pay using a Purchase Order. If your account does not show this option but you would like to discuss ordering using POs, please contact casales@vexrobotics.com or call 905-492-2099
  • Finally click Place Order

Purchase Orders

When ordering online with VEX Robotics, you have the option to pay by Card, PayPal or Purchase Order.

This section will cover the following:

  • Order with an Online PO
    • The Checkout Process
  • Order with an Email PO

Please note that only invoice accounts with credit facilities will be able to pay using a Purchase Order. If your account does not show this option but you would like to discuss ordering using POs, please contact casales@vexrobotics.com or call 905-492-2099

Order with an Online PO

  • Login to your vexrobotics.com account
  • Place the required items in a shopping cart
  • Click on the shopping cart icon and then the blue Proceed to Checkout button

    proceed to checkout

  • Complete your address and choose the required shipping method, then click Next
  • Click the Purchase Order radio button to select PO payment method
  • Complete the purchase order number in the required field
  • Upload a PDF copy of your official purchase order using the Upload button
  • Click Place Order to complete the order

Order with an Email PO

If you are a Canadian customer, you can email a copy of your purchase order to casales@vexrobotics.com Please be sure to include your quote number if you’ve created one.

Note: VEX does not generate the PO, the school/organisation internal purchasing department does and then submits it to VEX.

You can send a blanket Purchase Order or a Purchase Order that references a quote. Canadian customers customers can send the quote number to casales@vexrobotics.com at the time of the Purchase Order, and ensure that the Purchase Order does one of the following:

  • Includes an estimated shipping cost, or adds an estimated 15% of the order as Shipping.
  • Specifies that the shipping costs can be added by VEX Robotics to the total amount listed on the Purchase Order.

Note: Without one of these options, VEX cannot process the PO. VEX will inquire more information before the order can be processed.

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