Online Order Status

  1. Login to your account, select your name and “My Account.”


  2. Select the “My Orders” tab.


  3. A list of your most recent orders and the current order status is shown on the right side.


  4. If your order is listed as “On-Hold,” it more than likely contains a product that is currently backordered. For the latest estimates on when we expect to restock, view the product’s respective page on the website.

Note: Order status can only be checked online for orders placed through US Customers can contact or 903-453-0802 (International customers click here) to get a status update for an order placed via phone, email, or fax.