Return / Replacement

US In Warranty Returns / Replacements

Follow the steps outlined in this article to request return or replacement of your IN WARRANTY
VEX products.

1. Review the important returns related information & instructions in #5 below.
   
   
2. IMPORTANT: If your order was placed on our website and it qualifies for return or replacement, you will be able to request either process from your account order history on our website. If your order was placed as a guest on our website, please use this link to lookup your order.
3. If you ordered via a P.O. sent directly to sales@vex.com or your VEX Robotics sales representative, please download the VEX Robotics US RMA Request Form found here. Fill out all the required information and email your completed form to support@vex.com.
   
   
4. Our support team will review your request and provide you with further instructions and status
   via email. Please do not return any product until advised to do so by our support team.
   
   
5. Important returns related information & instructions:

• • Returns or replacements are only offered for products that are IN WARRANTY.
    
    
  • Returns for credit are only accepted for a period of three (3) months from the date of shipment from our warehouse and are subject to a 10% restocking fee.
    
    
  • Returns for credit must be in sellable, new condition and in their original packaging. Returns are inspected by VEX upon receipt from the customer.
    
    
  • Customer is responsible for physically shipping and pre-paying shipping costs associated with shipping the returned / replaced product TO us. We will choose the carrier and pre-pay ground shipping costs for approved replacements shipped FROM us.
    
    
  • Customer is responsible for following all transportation, regulatory, and carton labeling requirements for shipping hazardous materials including but not limited to Lithium Batteries. Never ship damaged batteries. Never ship undamaged batteries to VEX Robotics unless specifically requested to do so in writing by VEX Robotics. Customer is responsible for utilizing appropriate packaging techniques and materials to properly protect the products in return shipments.
    
    
  • Shipping costs, programming software and digital curriculum related purchases are non-refundable.
    
    
  • Claims for shipping shortages, errors, or damages must be submitted via email to support@vex.com within 10 days after receipt of shipment. Failure to make such claim within the stated period of time shall constitute irrevocable acceptance of goods and an admission that they fully comply with all the terms and conditions of the buyer’s order.