Shipping Policies / Timelines

  • Orders of in stock products placed before 3:00 PM CST will ship on the same business day.

  • Orders placed after 3:00 p.m. CST, on weekends, or on holidays will be processed on the next business day.

  • Online ordering is provided for convenience and for evaluation of our products. Physically large orders may require special shipping considerations and must be pre-arranged over the phone by calling 903-453-0802 (International customers click here). Failure to do so will result in a delay of shipment as VEX will need to notify the customer of additional shipping fees. Examples of large orders could include (but are not limited to the following):

    • Two or more Classroom Bundles (276-7070, 276-7080, 228-4000)

    • Two or more VRC Field Perimeters (278-1501)

    • A substantial amount (20+ pieces) of any VersaFrame stock

    • Three or more complete sets of the current season’s VRC Field & Game Elements

  • VEX Robotics ships products via FedEx. Please note any special considerations on your Purchase Order and add the applicable cost of shipment, or contact our customer support team at sales@vex.com or 903-453-0802 (International customers click here)  for more information. Common special arrangements may include, but are not limited to:

    • Freight, liftgate, or other palletized options

    • FedEx Smart Post for APO customers

    • Shipping under your own FedEx, UPS, or DHL account

    • In-person pickup at a regional VEX office


Note: We do not offer partial shipping for orders containing backordered items. If you require in-stock items urgently, we recommend placing a separate order for the backordered items.

Note: VEX offers free shipping on any order containing a VEX IQ or V5 Classroom Bundle (228-4000, 276-7070, or 276-7080). No other shipping discounts are available.

Note: VEX is not able to ship to PO boxes. We are not responsible for missing packages or delays in transit caused by an invalid shipping address.